Negotiating effectively can be a challenging skill. This guide is aimed at people who are looking to change their job role or take more control of their workload, people who want more control over their relationships with others, and managers who want to improve their effectiveness in target-setting, dealing with other departments or external agencies.

This programme will provide you with step-by-step guidance on how to develop an accurate and clear report which will inform your readers. It will take you through the five basic stages of writing a report and provide a checklist to support this task.

The aim of this programme is to support you to gain more confidence using reflective practice as part of your developing clinical role.

This programme will help you have a clearer understanding of conflict and how it arises. By reading through this guide and taking part in the exercises it includes you will be better equipped to resolve conflict satisfactorily in a way which can result in a positive outcome for all involved.

This online workshop forms part of the first module for the Primary care pharmacy education pathway. It is a full-day online workshop which you are expected to complete early in your training after you have attended the first two Primary Care Pharmacy essential skills workshops.