Urgent care: the role of the community pharmacy and the NHS CPCS scheme

Course description:

This programme enables community pharmacy professionals to identify how to deliver the NHS CPCS to high standards of practice and how to integrate into the multidisciplinary team to support urgent care. It provides facts about the referral process between NHS 111 and the NHS CPCS. It also supports community pharmacists and their teams to ensure people have a positive journey through the system when they need an urgent supply of a medicine, or support in managing a low-acuity (minor) illness.

On completion of all aspects of this learning programme you should be able to:

  • summarise the context for reforms to urgent and emergency care in the NHS
  • explain the role of community pharmacy in supporting urgent care pathways in the NHS that contribute to better patient experiences and outcomes
  • access resources to help you deliver the NHS Community Pharmacist Consultation Service (NHS CPCS) effectively to patients and other healthcare providers
  • plan how your pharmacy team will support the delivery of the NHS CPCS
  • reflect on and identify the skills that you need to develop or enhance to deliver high-quality, person-centred clinical assessments of patients referred to the pharmacy.

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