On completion of all aspects of this learning programme you should be able to:

• explain the similarities and differences between remote and face-to-face consultations
• identify when it is suitable to undertake a remote consultation and when a face-to-face consultation should be offered
• describe the steps you can take to prepare for a remote consultation
• discuss the way that the CONSULT model can be used to support the planning and undertaking of a remote consultation
• identify actions that you can take throughout a remote consultation, in order to build rapport and manage challenges
• relate your learning to existing consultation skills, in order to successfully undertake remote consultations.