After completing this e-learning programme, you should be able to:

• define professionalism and identify factors that influence behaviour, performance or attitude
• state the GPhC Standards for Pharmacy Professionals and explain how they relate to your role
• demonstrate application of professional judgement, recognising the limits of your capabilities and balancing the needs of the person
• employ critical thinking skills to analyse available information and make decisions, which you can justify
• identify areas of professionalism or professional decision-making for self-improvement.