Efficient pharmacies require support staff who are qualified to work behind the counter, as well as in the dispensary. This course develops confidence behind the counter and in the dispensary, providing the appropriate skills and knowledge to prepare for the challenges of both roles.

Topics include:

1. Working in a pharmacy. Here you will learn about the pharmacy team, the NHS and the importance of Standard Operating Procedures (SOPs).

2. Communicating with customers. Here you will learn about customer care and how to communicate effectively.

3. Law, regulations and health and safety. Here you will learn about the laws relating to medicines, poisons and health and safety.

4. Receiving a Prescription. Here you will learn how to receive a prescription, procedures and records related to them and the actions to take if the prescription is not valid.

5. Giving out a prescription and counselling. Here you will learn about your role when issuing prescribed medicines and how and who to refer to when necessary.

6. Pain. Here you will learn about pain and the treatments available to treat it as well as common minor ailments causing pain.

7. Coughs and colds. Here you will learn about coughs and colds, their symptoms, treatments, questions to ask, advice, as well as reasons to refer.

8. Gastrointestinal problems. Here you will learn about gastrointestinal problems, their symptoms, treatments, questions to ask, advice, as well as reasons to refer.

9. Summer and travel health. Here you'll learn about the medicines required by travellers, to treat and prevent disease.

10. Skin, hair and feet. Here you will learn about problems associated with skin, hair and feet, their symptoms, treatments, questions to ask, advice, as well as reasons to refer.

11. Ears, Eyes and Mouth.Here you will learn about problems of ears, the eyes and mouth, their symptoms, treatments, questions to ask, advice, as well as reasons to refer.

12. Women's Health. Here you will learn about the common minor ailments suffered by women, how to treat them effectively and when to refer.

13. Baby care. Here you will learn about the common minor ailments suffered by children, how to treat them effectively and when to refer.

14. Healthy Lifestyles. Here you will learn about promoting wellbeing and healthy lifestyles to the public as well as some of the healthy messages you can deliver.

15. Assembling a Prescription. Here you will learn how to assemble of a prescription, storage and labelling

16. Calculations. Here you will learn about the common calculations required in the pharmacy.

17. Ordering, receiving, storing and issuing stock. Here you will learn about effective pharmaceutical stock management.