It’s common for people to pick up a big-brand medicine from a pharmacy without realising that there might be equally effective and less expensive alternatives. When a customer wants to self-manage a minor ailment, it can be helpful if you are able to explain how different medicines might work in the same way, explain any differences, and provide a few treatment options for them to choose from. This module helps you do that by providing suggestions to guide such a conversation.
After studying this module, you should: