Dealing with difficult discussions (e-learning)
Course description:
We rely on a small team and user feedback to keep Pharmacy Courses running. Notice something looks odd? Let us know!Pharmacy professionals may be drawn into or have to initiate various difficult discussions. This e-learning programme builds on CPPE’s basic communication and consultation skills learning programmes to help staff undertake more difficult discussions with patients and others.
On completion of all aspects of this learning programme you should be able to:
- idenitfy examples of discussions that are difficult for both you and your patients or service users
- reflect on how your own values, attitudes and beliefs affect how you deal with dicussions you find difficult
- describe how developing your resilience can support you in dealing with difficult discussions
- identify barriers to effective communication in difficult discussions and find strategies to make this easier
- undertake difficult discussions with patients and service users using relevant consultation skills models.
Pharmacy Courses is designed to introduce learners with potential education providers, we regularly update our course catalog. While every effort has been made to ensure the data we offer is up to date, we recommend that you confirm the information directly with the provider through an official channel.
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Pharmacy Training is a trading name of Habeda Ltd, 205 Lavender Hill, London, England, SW11 5TB.
A company registered in England & Wales with the registration number 13907256.
A company registered in England & Wales with the registration number 13907256.