Consultation skills: what good practice looks like

Course description:

This is a video-based programme where you will watch experts demonstrating the key phrases, skills and techniques for a person-centred approach to consultations. The interactive activities will help you apply your learning to practice and make best use of the time during a consultation. You will also be able to explain the concept of clinical empathy and how to demonstrate this in practice.

On completion of all aspects of this learning programme you should be able to:

  • apply key phrases to facilitate a patient-centred approach to your consultation
  • demonstrate appropriate skills and behaviours to ensure the best use of time in the consultation
  • explain the concept of clinical empathy and how it can be demonstrated
  • rate consultation skills and techniques more confidently in preparation for the Consultation skills for pharmacy practice assessment.

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Pharmacy Training is a trading name of Habeda Ltd, 205 Lavender Hill, London, England, SW11 5TB.
A company registered in England & Wales with the registration number 13907256.