Consultation skills for pharmacy support staff
Course description:
We rely on a small team and user feedback to keep Pharmacy Courses running. Notice something looks odd? Let us know!Excellent communication and consultation skills are a key part of providing safe and effective services. CPPE has developed this set of cards to help all pharmacy staff improve their skills. All members of the pharmacy team should find this resource useful for improving their communication and consultation skills. The cards can be used by individuals, or as a tool to facilitate a training session.
On completion of all aspects of this learning programme you should be able to:
- describe what patient-centred care means
- be more confident when communicating with the people who come into your pharmacy
- recognise good communication and consultation skills, compared with those that need improvement
- explain how facial expressions and body language can improve communication and help to build a rapport
- apply good listening skills
- know how to close a consultation effectively and safely
- discuss some of the challenges and barriers to good communication in community pharmacy.
Pharmacy Courses is designed to introduce learners with potential education providers, we regularly update our course catalog. While every effort has been made to ensure the data we offer is up to date, we recommend that you confirm the information directly with the provider through an official channel.
Stay in touch with PharmacyCourses
We'd love to stay in touch with you with exciting updates on pharmacycourses.co.uk and more! If you'd like to join our mailing list, please enter your email address here. Don't worry - we don't spam, and we don't sell your information!
Please note by submitting this form, you consent to your data being processed in accordance with our privacy policy for the purposes of email marketing.
Please note by submitting this form, you consent to your data being processed in accordance with our privacy policy for the purposes of email marketing.
Pharmacy Training is a trading name of Habeda Ltd, 205 Lavender Hill, London, England, SW11 5TB.
A company registered in England & Wales with the registration number 13907256.
A company registered in England & Wales with the registration number 13907256.