Consultation skills for pharmacy practice: taking a patient-centred approach

Course description:

This is a downloadable programme that enables you to describe the key communication and consultation skills and techniques required for person-centred care. You will learn how to explore a person’s beliefs, ideas, concerns and expectations and tailor the consultation to help them get the best from their medicines and to make informed health and lifestyle choices. The programme also develops your skills in engaging the person in shared decision making and enabling them to be a true partner in the consultation.

On completion of all aspects of this learning programme you should be able to:

  • explain the concept of patient-centred care
  • describe the key communication and consultation skills and techniques required to conduct patient-centred care
  • apply methods to assess your own practice and identify areas of improvement
  • support patients, by using a patient-centred approach, to help them get the best from their medicines and/or in making healthy lifestyle choices
  • further develop your practice by exploring tools and techniques, such as health coaching.

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Pharmacy Training is a trading name of Habeda Ltd, 205 Lavender Hill, London, England, SW11 5TB.
A company registered in England & Wales with the registration number 13907256.