On completion of all aspects of this learning programme you should be able to:

• discuss your responsibilities as a pharmacy team member with regards to the Accessible Information Standard
• describe the importance of meeting customers' communication needs
• identify patients with communication difficulties
• explain how your pharmacy will record, highlight and share information about patients' communication needs
• deliver effective solutions to meet individuals' communication needs
• train other pharmacy team members to enable them to implement the requirements of the Accessible Information Standard.