Accessible Information Standard - making it work - e-learning

Course description:

The aim of this e-learning programme is to improve the understanding and skills of community pharmacy teams in implementing the Accessible Information Standard to support people with communication difficulties.

On completion of all aspects of this learning programme you should be able to:

  • discuss your responsibilities as a pharmacy team member with regards to the Accessible Information Standard
  • describe the importance of meeting customers' communication needs
  • identify patients with communication difficulties
  • explain how your pharmacy will record, highlight and share information about patients' communication needs
  • deliver effective solutions to meet individuals' communication needs
  • train other pharmacy team members to enable them to implement the requirements of the Accessible Information Standard.

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Pharmacy Training is a trading name of Habeda Ltd, 205 Lavender Hill, London, England, SW11 5TB.
A company registered in England & Wales with the registration number 13907256.